Welcome to our Help Center. Here you will quickly find answers to our most commonly asked questions.
Who are we? >
We are a Canadian based company and our legal name is: 1901611 Ontario Inc. Our registered business number is: 800588139 and our GST Account number is: 800588139RT001. You may read more about us here.
How do I place an Order? >
First time buyer? First create your account and simply select your product. Upload your PDF file and select checkout to complete your order, when you have all you need in your shopping bag, press the checkout button, enter the shipping details, Payment details and Place your order.
How do I place an Order on Facebook? >
It’s really simple. All you need is to go to our Facebook page and choose the ‘’ products ‘’ tab and choose your product just the same way as you do in our website.
How do I set-up an Account? >
Click “Sign in” at the top of the shopping page (just underneath the Combo package tab), press create an account and fill out the registration form.
How do I update my account information? >
1) Sign in 2) Click on Your Account 3) In Account Settings, you can change your Name and Password 4) See your order history in Orders Tab 5) In the Address book, you can change your company name and shipping address.
What do your turnaround times mean? >
We offer the best turnaround in the industry. We print everyday - therefore, while our competition would still be processing your order, we will have your materials printed and ready to ship within our lightning fast turnarounds. To place an order, click here.
What does sets mean? >
This refers to the number of versions of the quantity. For example if a quantity of 1000 and 10 sets is selected, this would mean that you want to order 10 different cards of 1000 each totalling 10,000 cards;Therefore, you need to upload 10 different artworks.
How do i ensure my file is print-ready? >
All artworks should be sent in CMYK and not in RGB. Please ensure that all embedded images are CMYK (Cyan, Magenta, Yellow, Black) files. RGB images may look good on your screen but final output to print is always in CMYK. One should be aware that files converted from RGB to CMYK may alter the colour composition significantly!If you are unsure of your file type, please contact us.
What is the difference between 100# text stock and 14pt card stock? >
100lb text is measured in weight. 14 pt is measured in thickness. It can be hard to differentiate between the two unless you know both weight and thickness. The size paper comes from the mill is called "parent" or "basis" size, and it differs for different kinds of paper. This is why "80lb cover" is heavier than "100lb text." The point system, on the other hand, measures paper thickness, not weight, and is typically used with coated papers.
What is High Gloss UV Coating? >
UV coating is a liquid coating that is applied to your print materials. Your print materials will be resistant to smudges and scratches. This coating provides the highest level of shine to your printed material.for more information contact us.
What is Gloss Lamination? >
A shiny and smooth finish for your materials, our gloss lamination adds an extra film of protection to your materials and is perfect for creating an eye-catching look. Weather you are ordering brochurs, flyers, postcardsor letterheads, its strongly recommended to add Gloss lamination to your products.
Which currency are your prices? >
Prices are in Canadian Dollars.
What types of payments will you take ? >
We accept major credit cards such as Mastercard and Visa card and we also take Paypal Payments.
do you guarantee the quality of products? >
Yes! Our products are some of the best you will ever come across. Our paper is bright and thick and our printing process among the best in North America.
Do I have to place multiple orders if I have multiple files? >
You can add unlimited orders to the shopping cart and shipping is only charged once. When you add your first product to “Your Shopping Bag”, you are transferred to the “Shopping Bag” page, here you can either “Continue shopping” or if you have all you need you can “Checkout”.
Can I use two sets of graphics for my print job? >
You cannot split an order, such as 5000 flyers into 2500 of one version and 2500 of another. To do this, you need to order two sets of 2500. The runs are defined by the fact that the graphics are the same for every piece. That being said, we are happy to pass along multi-item discounts when possible.
Are the prices listed on the site final? >
No; we may charge applicable taxes and shipping fees to your order. For example, If you are in Ontario, Canada, HST is applicable.
No taxes if you are in the USA, but orders over US$200 may be subject to import/custom fees charged directly by UPS (our preferred carrier for shipments to the USA).
Are there any hidden fees? >
Absolutely not. We may only add the applicable taxes based on the location of your billing address.
How long does printing take? >
Printing time varies from product to product. The majority of our products take about a week (5 working days) to print, with a few exceptions. Things that require extra finishing. Please note that these are general guidelines for timing, not guarantees as any number of things could happen to delay print. Also note these timelines are from the time the proofs are approved, not from the time the order is made.
What shipping carrier do you use? >
Our primary logistic partner is UPS. If you have special requests please do not hesitate to contact us and we will work with you to get your printing to you in a cost effective and timely manner.
What is your cancellation and credit policy? >
We have no cancellation policy. Once an order is placed, it can not be cancelled. for more details please check our terms & conditions.
Can I change my order? >
The moment you submit your order, we start working to get it to you as quickly as possible; therefore, make sure you upload your final artwork/design as once it’s submitted, your order can not be changed.
Can I Pick Up My Order? >
Sorry, we are online only and all orders are shipped.
What is dpi? >
Dots per Inch. The measurement of resolution for page printers, photo typesetting machines and graphics screens. Graphics screens usually reproduce 60 to 72 dpi, most page printers 300 dpi, and typesetting systems 1,000 dpi.
What is PPI? >
PPI, or pages per inch, is a "thickness rating." A paper that is 400 PPI takes 400 pages to equal 1 inch.
Can you explain your 14 point stocks? >
14 point stock is a thick card stock. 14 point is thicker than what you typically see with the average card stock thickness being approximately 10-12 points. To give you another frame of reference, a credit card would typically be around 20 points.
AQ (short for aqueous) and UV (short for ultraviolet) are types of glossy coatings. The AQ finish is much more common. To give you a point of reference, most marketing material you receive in the mail would be an AQ gloss as are most magazine covers. The UV finish is a very high-gloss finish to the point of looking almost liquid. If you’re not sure which finish you want, we would generally recommend the AQ as the vast majority of people are very happy with this. Also of note is that you can write on AQ finish with a ballpoint pen while the UV is too glossy to write on.
Can you explain your 18 point Matte (Silk) Laminated stock? >
18 point Matte (Silk) Laminated stock is extremely attractive. It starts with 16 point card stock printed full-color and then laminated with a matte finish layer of plastic on both sides. The end result is an extremely thick and luxurious 18 point thickness card. This is for the extremists out there! To give you a point of reference on what Matte Lamination feels like, Apple uses Matte Laminated stock (although thinner than 18 points) for all of its laptop, iPhone, iPod boxes. The resulting feeling is somewhat silky, explaining why some people call it silk stock.
Can you explain your 20 point Plastic? >
20 point Plastic is what you often see used for plastic gift cards, and is comparable to many credit cards. It comes in white (which can be printed full-color) as well as clear/transparent, and a frosted finish.
Can you explain your 60 pound & 70 pound Uncoated stocks? >
We use the 60 pound stock for the sheets of our notepads, and 70 pound stock for envelopes and letterhead. Uncoated simply means there’s no coating applied. To give you an example, the typical paper you would be using in your photocopier or home printer is uncoated. Because this paper is offset press paper, the numbers mean different things than your typical 20 pound bond office paper. To be clear, if you were to convert your typical 20 pound bond office paper into offset text paper weight, it would be 40 pound. That means the 60 pound is 50% thicker than your office paper, and 70 pound slightly heavier still. Just think of it as printer paper but a bit heavier.
What's the difference between AQ and UV? Are they shiny? >
For card products (business cards, postcards, etc.), our standard finish is AQ (Aqueous Coating) which is a medium shine. UV Coating is a very high shine and looks almost like a laminated plastic. Otherwise, please see the product pages for all the various paper and finishing options available.
What is the difference between digital and offset printing? >
Digital printing is generally used when printing smaller quantities. This is because there is much more time and cost involved with preparing for an offset (printing press) job. Offset printing is used for larger quantities where the higher cost of setup is justified by the lower cost of production per piece. The quality of our digital and offset product is very comparable and on most products, it is very difficult to tell the difference. However, the industry consensus is that offset printing produces the preferred quality. As a general rule of thumb, quantities of 100, 250 and 500 are printed digitally, while quantities of 1000 and above are printed offset.
What are the standard sizes for brochures? >
There are three standard sizes of brochures 8 1/2x11, 8 1/2x14, and 11x17.
What are the most common card stocks used in postcards? >
The three most popular card stocks offered by printers are: 1. #100 lb. cover, c2s (coated two sides) is probably the most popular. 2. #100 lb. c1s (coated one side) is ideally suited for postcard mailing. 3. #12 Point c2s (coated two sides) is a luxurious premium sheet with brilliant finish.
Does white count as a printing color? >
No. White does not typically count as a color due to the fact that this is the color of the paper in most cases.
What does (4 over 1) or (4 over 4) mean? >
4 over 1 refers to full color on the front and black & white on the back. 4 over 4 refers to full Color on both the front and back.
What is the difference between coated and uncoated stock? >
Uncoated stock is a rough porous type of paper. It is normally used in newspapers and tends to be less expensive. Coated stock has a smooth glossy finish. Printing on this type of paper will sharpen your text and graphic layouts. Coated stock, however, can be a bit more expensive.
How Does Your Graphic Design Service Work? >
It really is a pain free and easy process. We simply ask you to provide us the text information as well as some creative direction. We can use your supplied photographs, or we can find stock photography to suit your needs. After we have your instructions, we create your design and send you proofs. You then respond with your approval or necessary revisions for 3 times.
What file formats do you accept? >
Virtually everything under the sun! However, PDF, TIFF, or JPG are best. Please be sure to save everything at the highest quality or at a resolution of 300. Here is a partial list of the formats we can work with: PDF TIFF Microsoft Word Photoshop
How do I prepare my PDF file ? >
Your PDF file should be 300 dpi in CMYK color mode with 1/16” bleed on all sides. Images and fonts should be embedded or linked. Multiple page products should be prepared as one PDF file with multiple pages. For example a 2 sided postcard will be 1 PDF file with 2 pages.